Christmas gifting: every duo arrives wrapped in tissue in a gift bag · free postage on orders over $100 (Australia only)
The Chandler Soap & Wax Co.

Frequently asked questions

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Candles

What are your candles made from?

Soy wax, chosen because it burns clean and carries fragrance beautifully. Every candle is hand-poured in small batches in Perth, in a clear Cambridge glass jar with a silver lid.

How big are they, and how long do they burn?

Each candle holds 300 g of wax and burns for approximately 50+ hours. Burn time depends on how you burn it; the care tips below help you get the most from every candle.

How do I get the best burn?

On the first burn, let the melt pool reach the edge of the jar so the candle doesn't tunnel. Trim the wick to about 5 mm before each burn, burn for no more than a few hours at a time, and stop when about 1 cm of wax remains. More candle care.

Is it safe to leave a candle burning?

Never leave a burning candle unattended. Keep it away from children, pets, draughts and anything flammable, and place it on a heat-safe surface.

Soaps

What is castile soap?

A gentle soap made from plant oils rather than animal fats, with roots going back centuries to the olive-oil soaps of the Mediterranean. Read its story.

How much soap is in a bottle?

Each pump bottle holds 500 ml of castile liquid hand soap.

Do the soaps match the candles?

Yes. Every soap comes in the same ten scents as our candles, so you can match them room to room.

Gifts

What's in a duo?

A 300 g candle and a 500 ml castile hand soap in the same scent, wrapped in tissue in a gift bag, ready for that special someone.

When should I order for Christmas?

As early as you can. We post within 72 hours, but the post gets busy in December, so allow extra time for delivery.

Orders & delivery

Where do you deliver?

Anywhere in Australia. We don't ship internationally.

How much is postage?

A flat $12 for orders under $100, and free for orders over $100.

How quickly will my order be posted?

We post every order within 72 hours of receiving it, and email you when it's on its way.

Can I change my order or address?

Contact us as soon as possible. We can make changes until your order is posted.

What if something arrives damaged?

Contact us with your order number and a photo and we'll replace or refund it. See Delivery & returns.

Do you do anything for the climate?

Yes. 1% of every purchase goes to permanent carbon removal through Stripe Climate, which funds carbon removal companies through Frontier. Read why we do it.

Do your prices include GST?

Yes. All prices are in Australian dollars and include GST.